Privacy Policy

Updated at June 20th, 2023

Train Up Pup (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how

your personal information is collected, used, and disclosed by Train Up Pup.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”)

alongside our application, Train Up Pup. By accessing or using our Service, you signify that you have read,

understood, and agree to our collection, storage, use, and disclosure of your personal information as

described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are

referenced, are strictly defined as:

● Cookie: small amount of data generated by a website and saved by your web browser. It is used to

identify your browser, provide analytics, remember information about you such as your language

preference or login information.

● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Pick N Mix Pup LTD,

(117 Caernarvon way, Trowbridge, Cadiff, CF3 1TN), that is responsible for your information under this

Privacy Policy.

● Country: where Train Up Pup or the owners/founders of Train Up Pup are based, in this case is United

Kingdom

● Customer: refers to the company, organization or person that signs up to use the Train Up Pup Service

to manage the relationships with your consumers or service users.

● Device: any internet connected device such as a phone, tablet, computer or any other device that can

be used to visit Train Up Pup and use the services.

● IP address: Every device connected to the Internet is assigned a number known as an Internet protocol

(IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be

used to identify the location from which a device is connecting to the Internet.

● Personnel: refers to those individuals who are employed by Train Up Pup or are under contract to

perform a service on behalf of one of the parties.

● Personal Data: any information that directly, indirectly, or in connection with other information —

including a personal identification number — allows for the identification or identifiability of a natural

person.

● Service: refers to the service provided by Train Up Pup as described in the relative terms (if available)

and on this platform.

● Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and

others who provide our content or whose products or services we think may interest you.

● Website: Train Up Pup’s site, which can be accessed via this URL:

https://trainuppup.myclickfunnels.com/

● You: a person or entity that is registered with Train Up Pup to use the Services.

This Privacy Policy was created with Termify.

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to

our newsletter, respond to a survey or fill out a form.

● Name / Username

● Phone Numbers

● Email Addresses

● Mailing Addresses

● Billing Addresses

● Debit/credit card numbers

When does Train Up Pup use end user information from third parties?

Train Up Pup will collect End User Data necessary to provide the Train Up Pup services to our customers.

End users may voluntarily provide us with information they have made available on social media websites. If

you provide us with any such information, we may collect publicly available information from the social media

websites you have indicated. You can control how much of your information social media websites make

public by visiting these websites and changing your privacy settings.

When does Train Up Pup use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your

email address to us to show interest in becoming a Train Up Pup customer, we receive information from a

third party that provides automated fraud detection services to Train Up Pup. We also occasionally collect

information that is made publicly available on social media websites. You can control how much of your

information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal, with third parties such as

advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or

whose products or services we think may interest you. We may also share it with our current and future

affiliated companies and business partners, and if we are involved in a merger, asset sale or other business

reorganization, we may also share or transfer your personal and non-personal information to our

successors-in-interest.

We may engage trusted third party service providers to perform functions and provide services to us, such as

hosting and maintaining our servers and the website, database storage and management, e-mail

management, storage marketing, credit card processing, customer service and fulfilling orders for products

and services you may purchase through the website. We will likely share your personal information, and

possibly some non-personal information, with these third parties to enable them to perform these services for

us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties

such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may

be used to estimate general location and other technographics such as connection speed, whether you have

visited the website in a shared location, and type of the device used to visit the website. They may aggregate

information about our advertising and what you see on the website and then provide auditing, research and

reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement

officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond

to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the

safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to

otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?

Train Up Pup will collect personal information that you submit to us. We may also receive personal

information about you from third parties as described above.

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

● To personalize your experience (your information helps us to better respond to your individual needs)

● To improve our website (we continually strive to improve our website offerings based on the information

and feedback we receive from you)

● To improve customer service (your information helps us to more effectively respond to your customer

service requests and support needs)

● To process transactions

● To administer a contest, promotion, survey or other site feature

● To send periodic emails

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your

participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option

that is included in the respective email. We only send emails to people who have authorized us to contact

them, either directly, or through a third party. We do not send unsolicited commercial emails, because we

hate spam as much as you do. By submitting your email address, you also agree to allow us to use your

email address for customer audience targeting on sites like Facebook, where we display custom advertising

to specific people who have opted-in to receive communications from us. Email addresses submitted only

through the order processing page will be used for the sole purpose of sending you information and updates

pertaining to your order. If, however, you have provided the same email to us through another method, we

may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe

from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Train Up Pup to you and fulfill the purposes

described in this policy. This is also the case for anyone that we share your information with and who carries

out services on our behalf. When we no longer need to use your information and there is no need for us to

keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or

depersonalize it so that we can't identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you

place an order or enter, submit, or access your personal information. We offer the use of a secure server. All

supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then

encrypted into our Payment gateway providers database only to be accessible by those authorized with

special access rights to such systems, and are required to keep the information confidential. After a

transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on

file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Train Up

Pup or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed

by a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

Train Up Pup is incorporated in United Kingdom. Information collected via our website, through direct

interactions with you, or from use of our help services may be transferred from time to time to our offices or

personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the

world, including countries that may not have laws of general applicability regulating the use and transfer of

such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent

to the trans-border transfer and hosting of such information.

Is the information collected through the Train Up Pup Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial

procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your

information. However, neither people nor security systems are foolproof, including encryption systems. In

addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we

use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If

applicable law imposes any non-disclaimable duty to protect your personal information, you agree that

intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Train Up Pup collects depend on

your relationship with Train Up Pup. Personnel may update or correct their information as detailed in our

internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable

information as follows. You can contact us in order to (1) update or correct your personally identifiable

information, (2) change your preferences with respect to communications and other information you receive

from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to

the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will

have no effect on other information that we maintain, or information that we have provided to third parties in

accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your

privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your

identity before granting you profile access or making corrections. You are responsible for maintaining the

secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the

information you have provided to us from our system. The need to back up our systems to protect

information from inadvertent loss means that a copy of your information may exist in a non-erasable form

that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal

information stored in databases we actively use, and other readily searchable media will be updated,

corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically

practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do

so by contacting the organization of which you are a customer.

Personnel

If you are a Train Up Pup worker or applicant, we collect information you voluntarily provide to us. We use

the information collected for Human Resources purposes in order to administer benefits to workers and

screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with

respect to communications and other information you receive from us, or (3) receive a record of the

information we have relating to you. Such updates, corrections, changes and deletions will have no effect on

other information that we maintain, or information that we have provided to third parties in accordance with

this Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of

all or substantially all of the assets of Train Up Pup or any of its Corporate Affiliates (as defined herein), or

that portion of Train Up Pup or any of its Corporate Affiliates to which the Service relates, or in the event that

we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization

or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For

purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly

controls, is controlled by or is under common control with Train Up Pup, whether by ownership or otherwise.

Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate

Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of United Kingdom without regard to its conflict of laws provision.

You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising

between the parties under or in connection with this Privacy Policy except for those individuals who may

have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of United Kingdom, excluding its conflicts of law rules, shall govern this Agreement and your use of

the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using Train Up Pup or contacting us directly, you signify your acceptance of this Privacy Policy. If you do

not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use

of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do

not significantly affect the use or disclosure of your personal information will mean that you accept those

changes.

Your Consent

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you

visit our site and how it's being used. By using our Train Up Pup, registering an account, or making a

purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not

operated or controlled by Train Up Pup. We are not responsible for the content, accuracy or opinions

expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or

completeness by us. Please remember that when you use a link to go from the Services to another website,

our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those

that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may

use their own cookies or other methods to collect information about you.

Cookies

Train Up Pup uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small

piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance

the performance and functionality of our website but are non-essential to their use. However, without these

cookies, certain functionality like videos may become unavailable or you would be required to enter your

login details every time you visit the website as we would not be able to remember that you had logged in

previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies,

you may not be able to access functionality on our website correctly or at all. We never place Personally

Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Wherever you're located you may also set your browser to block cookies and similar technologies, but this

action may block our essential cookies and prevent our website from functioning properly, and you may not

be able to fully utilize all of its features and services. You should also be aware that you may also lose some

saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different

browsers make different controls available to you. Disabling a cookie or category of cookie does not delete

the cookie from your browser, you will need to do this yourself from within your browser, you should visit your

browser's help menu for more information.

Remarketing Services

We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the

practice of serving ads across the internet to people who have already visited your website. It allows your

company to seem like they're “following” people around the internet by serving ads on the websites and

platforms they use most.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this

confidential information will be stored in the most secure manner possible.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable

information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your

child has provided Us with Personal Data, please contact Us. If We become aware that We have collected

Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to

remove that information from Our servers.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that

they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for

example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to

review them before they go into effect. Then, if you continue to use the Service, you will be bound by the

updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete

your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and

other products services) or provide links to third-party websites or services ("Third- Party Services").

You acknowledge and agree that Train Up Pup shall not be responsible for any Third-Party Services,

including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality

or any other aspect thereof. Train Up Pup does not assume and shall not have any liability or responsibility to

you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use

them entirely at your own risk and subject to such third parties' terms and conditions.

Tracking Technologies

● Cookies

We use Cookies to enhance the performance and functionality of our platform but are non-essential to

their use. However, without these cookies, certain functionality like videos may become unavailable or

you would be required to enter your login details every time you visit the platform as we would not be

able to remember that you had logged in previously.

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA),

and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected,

and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by

companies and enhances the control the EU residents have, over their personal data.

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU

residents. Our customers’ data is important irrespective of where they are located, which is why we have

implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information

that could be used on its own, or in combination with other pieces of information, to identify a person.

Personal data extends beyond a person’s name or email address. Some examples include financial

information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual

orientation, and ethnicity.

The Data Protection Principles include requirements such as:

● Personal data collected must be processed in a fair, legal, and transparent way and should only be

used in a way that a person would reasonably expect.

● Personal data should only be collected to fulfil a specific purpose and it should only be used for that

purpose. Organizations must specify why they need the personal data when they collect it.

● Personal data should be held no longer than necessary to fulfil its purpose.

● People covered by the GDPR have the right to access their own personal data. They can also request a

copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals' personal data that

they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing

greater fines for breach. Beyond these facts it's simply the right thing to do. At Train Up Pup we strongly

believe that your data privacy is very important and we already have solid security and privacy practices in

place that go beyond the requirements of this new regulation.

Individual Data Subject's Rights - Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. Train Up

Pup processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all

conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose

of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60

days.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability

to access, update, retrieve and remove personal data. We got you! We've been set up as self service from

the start and have always given you access to your data and your customers data. Our customer support

team is here for you to answer any questions you might have about working with the API.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we

collect and how we use it, the categories of sources from whom we collect Personal Information, and the

third parties with whom we share it, which we have explained above.

We are also required to communicate information about rights California residents have under California law.

You may exercise the following rights:

● Right to Know and Access. You may submit a verifiable request for information regarding the: (1)

categories of Personal Information we collect, use, or share; (2) purposes for which categories of

Personal Information are collected or used by us; (3) categories of sources from which we collect

Personal Information; and (4) specific pieces of Personal Information we have collected about you.

● Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.

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● Right to Delete. You may submit a verifiable request to close your account and we will delete Personal

Information about you that we have collected.

● Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these

rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

California Online Privacy Protection Act

(CalOPPA)

CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the

categories of sources from whom we collect Personal Information, and the third parties with whom we share

it, which we have explained above.

CalOPPA users have the following rights:

● Right to Know and Access. You may submit a verifiable request for information regarding the: (1)

categories of Personal Information we collect, use, or share; (2) purposes for which categories of

Personal Information are collected or used by us; (3) categories of sources from which we collect

Personal Information; and (4) specific pieces of Personal Information we have collected about you.

● Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.

● Right to Delete. You may submit a verifiable request to close your account and we will delete Personal

Information about you that we have collected.

● Right to request that a business that sells a consumer's personal data, not sell the consumer's personal

data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these

rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

Contact Us

Don't hesitate to contact us if you have any questions.

● Via Email: hello@trainuppup.com